Terms of sale

These terms of sale apply to every booking of a seat at an evening organised by Vlinders SARL under the name RR Private Kitchen and made through this website.

Making a booking implies full acceptance of these terms.

Evenings take place on set dates and the number of seats is limited. A booking is only secured once the seats have been paid for in full, online, at the time of booking.

The stated price is per person, inclusive of tax, and covers the menu as announced for that date. Drinks are not included unless stated otherwise.

A confirmation email is sent after payment. It serves as proof of booking.

Under article L221-28 12° of the French consumer code, the statutory right of withdrawal does not apply to catering services supplied on a specific date. The cancellation terms below apply instead.

Cancellation received at least 7 days before the evening: full refund.

Cancellation received between 7 days and 72 hours before the evening: refund of 50 % of the amount paid.

Cancellation received less than 72 hours before the evening, or failure to attend: no refund.

Cancellations must be sent by email. The date the email is received is the one that counts.

Seats are held in your name but may be passed on to someone else, free of charge, up to 48 hours before the evening, simply by letting us know by email.

If an evening is cancelled by Vlinders SARL, for whatever reason, all sums paid are refunded in full, or carried over to another date at the guest’s choice.

Refunds are made within fourteen days, to the means of payment used for the booking. No further compensation is due.

Neither party is liable where it is prevented from performing its obligations by an event of force majeure within the meaning of article 1218 of the French civil code: in particular an administrative measure, a public health restriction, a natural disaster, fire, or the sudden incapacity of the chef.

In that case the evening is postponed or refunded in full, with no further compensation.

There is a single menu, announced in advance. Allergies, intolerances and particular diets must be declared at the time of booking; we then confirm whether they can be accommodated. Where no adaptation is possible, the booking is cancelled and refunded in full.

Service begins at the announced time for all guests together. In the event of late arrival, service is not held back and no partial refund can be claimed.

Payments are handled by a licensed payment provider. No card details are stored by Vlinders SARL.

Any complaint may be addressed to frank@rachel.be. Where a dispute remains unresolved, consumers may refer the matter free of charge to a consumer mediator or to the European online dispute resolution platform.

These terms are governed by French law.